After-Sales Policy

• Installation & Commissioning: Certified team, safety checks, operator training and handover documentation.
• Warranty: Manufacturing and workmanship defects are covered by the warranty. The warranty period and exact coverage are set out in the sales contract.

Service levels

• Initial response: 2 hours (during business hours) / 4 hours (outside business hours).
• On-site intervention: 24–48 hours depending on the region.
• Prioritization of critical failures and application of temporary solutions.

Scope of service

• Maintenance Program: Periodic maintenance plan (monthly / quarterly / annual), checklists, oil/filter changes, wear monitoring.
• Remote Support: Diagnosis by phone/online; remote monitoring and fault code analysis where the telemetry option is available.
• Spare Parts: Supply of original parts, critical parts kept in stock, cargo/express shipping options.
• Training: Initial and refresher training for operators and maintenance teams; certification.
• Documentation & Records: All service interventions, parts used and test results are recorded digitally and reported to the customer.
• Complaints & Improvement: Confirmation within 24 hours, action plan within 72 hours; root cause analysis and permanent solution.
• Safety: Risk assessment before intervention, LOTO, mandatory personal protective equipment.

For service requests, you can reach us by phone at +90 332 345 06 53 or by email at info@akkarhidrolik.com.