Our commitments
- To accurately understand customer needs and meet them on time and in full.
- Full compliance with EN 13000, CE conformity and the relevant legislation.
- To operate the ISO 9001:2015 quality management system effectively.
Our operating principles
- Continuous Improvement: KPI tracking (delivery time, first-time-right service rate, failure/feedback rate), root cause analysis and corrective/preventive actions (CAPA).
- Design & Production: Load moment limiter, occupational safety functions and traceability; appropriate material / process quality control plan.
- Supplier Management: Approved supplier pool, periodic performance evaluation, joint improvement projects.
- Training & Competence: Annual training plan for operator, installation and service teams; competence matrices.
- Occupational Health, Safety & Environment: Risk assessments, work instructions, waste management and legal compliance.
- Communication & Transparency: An open channel for customer feedback and a rapid response mechanism.
- Review: Management review meetings; periodic revision of objectives.
Last updated: 22 September 2026